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Privacy Policy

Last updated: December 2025

Best Pillows Australia ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website best-pillows.com.au (the "Site").

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Site.

Information We Collect

Personal Data

We may collect personally identifiable information that you voluntarily provide to us when you:

  • Fill out a contact form on our Site
  • Subscribe to our newsletter or mailing list
  • Participate in surveys or promotions
  • Otherwise contact us directly

The personal information we collect may include your name, email address, and any other information you choose to provide.

Automatically Collected Information

When you visit our Site, we may automatically collect certain information about your device, including:

  • Your IP address and geographic location
  • Browser type and version
  • Operating system
  • Pages you visit and time spent on those pages
  • Referring website addresses
  • Other diagnostic data

How We Use Your Information

We use the information we collect for various purposes, including to:

  • Provide, maintain, and improve our Site and services
  • Respond to your enquiries and provide customer support
  • Send you newsletters and marketing communications (with your consent)
  • Analyse usage patterns to improve user experience
  • Detect, prevent, and address technical issues
  • Comply with legal obligations

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Site and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

Types of Cookies We Use

  • Essential Cookies: Required for the Site to function properly
  • Analytics Cookies: Help us understand how visitors interact with our Site
  • Advertising Cookies: Used to deliver relevant advertisements and track campaign performance

Third-Party Services

Amazon Associates Program

Best Pillows Australia is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com.au. When you click on affiliate links and make a purchase, Amazon may collect information about your transaction.

Analytics Services

We may use third-party analytics services (such as Google Analytics) to help analyse how users interact with our Site. These services may use cookies and other tracking technologies to collect information about your use of the Site.

Data Security

We implement appropriate technical and organisational security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, please note that no method of transmission over the Internet or electronic storage is 100% secure.

Data Retention

We will retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.

Your Rights

Under Australian privacy law, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information
  • Opt out of marketing communications at any time
  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

Children's Privacy

Our Site is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

  • Email: privacy@best-pillows.com.au
  • Contact form: best-pillows.com.au/contact
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